FAQ's

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Before you join

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You are welcome to come and have a look round any of our clubs, no appointment is necessary. Please click on the Locations page of our website to see more details on the club you are interested in and view the interactive floor plan.
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There is no catch... we offer an incredible facility at an incredible price with all the equipment, classes and space you need to feel great! We are able to operate the club at far lower costs than many other gym operators by automating the joining process online and minimising administration with simple customer driven booking, feedback and cancellation processes.
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Yes, when you join you will receive immediate confirmation of your membership sent to your e-mail address. As soon you are a member you are welcome to use the gym facilities.
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Only our 'Gym and Swim' clubs have swimming pools which are identified on the website.
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Yes. Some of our clubs offer other services such as beauty therapy, hair dresser and sports massage - perfect treats after exercising.
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No, your membership only allows access to the gym you joined, you cannot use other Topnotch Health Clubs locations or change your club.

If you wish to have a membership at another Topnotch Health Clubs you must join that club pay another joining fee and fund that membership separately.
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Paying for membership

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Your first month fee covers all joining costs, including your gym introduction with a highly qualified personal trainer; and also covers your initial period of usage.
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The 3 month membership package is designed for members who do not have, or would prefer not to pay via the Direct Debit, and is still very competitively priced. We also offer a one-month membership – useful for people working away from home or who would like to try the gym for a short time or 5 for £35 multi pass for greater flexibility.
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If you are changing banks and wish to continue to pay for your membership by direct debit you need to contact your new bank and instruct them to switch all your direct debits and standing orders to your new account. Most banks will process this in seven working days.

However, if we are unable to collect your monthly subscription payment by direct debit because you have not allowed sufficient time for the switch to be made before your due payment date, your membership will expire automatically and you will have to re-join from scratch, paying another joining fee and setting up a direct debit mandate on your new bank account.
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The collection day is fixed on joining and may not be changed for any reason.
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Getting started

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Your access will depend on the membership type you have purchased opening times can be found on your club location page.
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A gym intro with a Professional Personal Trainer is included within the joining price. These can be booked via the Member Area.
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Topnotch Health Clubs provides lockers to store your clothes and valuables. These lockers are for use whilst you are within the club ONLY and storage is not available to you overnight or during the day whilst you are off site.
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Classes can be booked through the Member Area on the website.

The vast majority of our classes are included within your membership. These can be booked in the ‘Member Area’ of the website.

Specialist classes may incur an additional fee paid directly to the class instructor. These classes are identified on the timetable.
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Professional Personal Trainers conduct our free Gym Intro sessions. This provides an opportunity to get instruction on a basic starter programme, meet team members and book a follow up free 30-minute personal training session.

Alternatively, please visit Training on the website for more information and contact details. You can email or call your chosen Personal Trainer to arrange a trial session with them direct.
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Topnotch Health Clubs does not offer this facility. You must pay for your membership whether or not you use the gym. This is reflected in our moderate fees.
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Here at Topnotch Health Clubs we welcome any comments or suggestions about the club and the service we provide. From the Home Page, please select your club and use the email address that relates to your home gym to contact our team or ask at reception.
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Member Area

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Our on-line facility is quick and easy to use. You are able to book classes, enquire about our personal trainers, look at your membership type, renew a paid in full membership, take part in members’ surveys and read the terms and conditions of your membership
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Please select the 'Members' icon on the website and using a unique email please create a password for secure access.
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Leaving the club and cancelling

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Our paid in full memberships are non-transferable and non-refundable, so if you are in any doubt about committing to a year's membership then your best option is to opt for the monthly membership paid via direct debit. No notice period is necessary on direct debit memberships. Once you have contacted your bank and cancelled the direct debit that funds your membership, your membership will be terminated immediately.
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To cancel your membership with immediate effect, please contact your bank and cancel your direct debit.

Please be advised your membership cancellation will take effect immediately. Therefore your access will be prohibited on the same day. We do not offer refunds on unused memberships, so to make the most of your last month at the gym, it is advisable to cancel your direct debit about 7 working days before the date when your next subscription is due to be collected. Please do not leave it any later than this, or your bank will not have time to cancel before the collection of your next month’s subscription.

Should you decide to join again in the future, you are most welcome to but will start your membership afresh with and initial month payment to begin with.
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